Seabourn Encore, Mediterranean
4
Several of the staff really went above and beyond to look after us -sadly it wasn`t true of all of them .
We did have a few problems so took the opportunity to complete the mid cruise questionairre .We were surprised it was 2 days later that we actually met a senior staff member face to face to discuss them . The problems were "acknowledged" with a promise that some could and would be rectified straight away -but others may take longer .
Our concerns over cold mid day poolside food there after disappeared ...
On our return we completed the end of cruise form online and asked for contact to further discuss the mid way comments and also about the overall cruise .We arrived home on March 12th and are still awaiting an email ,a call or any sign of a follow up .. As Seabourn Newbies , needles to say ,based on our experiences on over 30+ cruises with many other companies we are somewhat disappointed at the way that all the problems has been dealt with
SO FAR ???? .....................
Michael
Post Date: 23/03/2022
