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Seabourn Encore, Mediterranean

Several of the staff really went above and beyond to look after us -sadly it wasn`t true of all of them .
We did have a few problems so took the opportunity to complete the mid cruise questionairre .We were surprised it was 2 days later that we actually met a senior staff member face to face to discuss them . The problems were "acknowledged" with a promise that some could and would be rectified straight away -but others may take longer .
Our concerns over cold mid day poolside food there after disappeared ...
On our return we completed the end of cruise form online and asked for contact to further discuss the mid way comments and also about the overall cruise .We arrived home on March 12th and are still awaiting an email ,a call or any sign of a follow up .. As Seabourn Newbies , needles to say ,based on our experiences on over 30+ cruises with many other companies we are somewhat disappointed at the way that all the problems has been dealt with
SO FAR ???? .....................

Michael

Post Date: 23/03/2022

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Customer Reviews

Michael wrote a review in Mar, 2022

Thomas wrote a review in Mar, 2022

a warm feeling from the moment we stepped on board. The cruise director, JP made the tone fantastic across the whole ship

Louise wrote a review in Mar, 2022

David wrote a review in Mar, 2022

The first week of 3 week cruise, there were only 180 out of 450 passengers . We thought we had our own super yacht. Weeks 2 and 3 , the ship filled up to around 400 . Sadly, service at meal times in t...