TUI river cruises, TUI Isla, Europe Review

Open and Honest

This is written in reply to a review posted on the 20/08/24 by Ian, regarding his experience on the TUI ISLA,
To clarify the situation he posted and make it clear and open to potential new passengers on TUI ISLA,
I was on the top deck just behind the bridge at the time of the incident and can clearly see why the four people put the complaint in,
This was to me a clear failure of Health and Safety as no warning was given over the tannoy of the approaching very low bridge, had I not seen the two crew members either side if the bridge waving their arms up and down, the approaching bridge would have hit every passenger standing on the top deck, it was the shouting and noise of the passengers that notified the people at the rear of the top deck to kneel down, so this could have been a really serious situation for TUI River Cruises,
Now whether the Captain took exception to the complaints made and then decided to close the top deck we wont know, but the passengers where put at risk by failure to announce the approaching very low bridge, then strangely the following day the top deck was open, I hope this clarifies why TUI decided to close the top deck, overall I had a good time on Isla and yes TUI have to be open and honest as to where they are going to port as we did port in a industrial port surrounded by a scrap yard.