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Terrible Pre-Cruise Experience

My cruise is actually next week 9/9/2024 but the experience thus far has been abysmal.
I booked a cruise 9 months in advance for our wedding anniversary. Our 4 primary school aged kids are coming along. We requested interconnecting rooms, and at the least adjoining rooms. This was all noted in our file. We paid hundreds of dollars extra at booking to have a choice of room. There was no choice of room. Instead we have been assigned 2 rooms 2 decks apart. I have been in contact several times and they claim there is nothing that they can do as "rooms are randomly assigned at the ships discretion" and that I might want to consider paying extra to upgrade the rooms - but of course there would be no guarantee. The last email ended with "It has been a pleasure to address your inquiry". What a joke! This is our first cruise and we can't fathom how bad the service could be.

Robert

Post Date: 02/09/2024

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Customer Reviews

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