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Azura

4

Shore excursions descriptions were terrible. Felt ripped off. When complaints were made by many passengers we were lied to and dismissed. Azura literally has gaffa tape on chairs, stinks and rooms are like dated travellodges. Following the cruise I wrote to customer service and received a standard email which didn’t address issues TWO MONTHS later!!

Jane
Post Date: 08/05/2022
Score
Cruise Overall
4
Ship Overall
1
Dining
2
Service Onboard
2
Accommodation
2
Public Rooms
2
Boarding & Disembarking
3
Excursions
1
Value for Money
2
Customer Reviews
Graham wrote a review in Aug, 2021
Arcadia is an adult only ship. The crew from the Captain down were excellent and the cabin steward was exceptional. The food was very good at all times and in all restaurants. The morning messages...
Marion wrote a review in Aug, 2021
treated like royalty by staff although in one of the ordinary cabins. staff excellent and destinations wonderful
Nick wrote a review in Aug, 2021
Covid testing excellent, very well organised. Embarking, an absolute fiasco, queing for well over an hour and by the time we were actually on the ship, over two hours. Our acknowledged booking to eat ...
Skelly wrote a review in Aug, 2021
Iona maiden voyage 7th August, one week no ports touring the UK. The weather was not good, not P&O fault but did detract as a UK based holiday. We had a new conservatory mini suite that was absolutely...

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