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Celebrity Silhouette

The embarkation was a mess if you were not able to complete the express checkin on the Celebrity X app. Do they realise that the majority of the passengers are elderly and are unable to use technology and so are put at the back of the queue.
The staff in the main dinning room had a bad command of English so trying to order any variation of what was printed on the menu was difficult. For example I wanted to change the rice accompliment rice to potatoes and the waiter seemed to not understand me. In fact he was very rude to me.
If you could not book your excursions on the app then you were out of luck because all the excursions which were suitable for the less mobile were booked up before we sailed.

Sue

Post Date: 18/05/2022

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Customer Reviews

Anna wrote a review in Sep, 2021

A UK cruise with no single supplement departing from Southampton. The ship is refurbed and colours are now muted, verging on dull. However, she is very clean looking and the balcony cabin was fine. ...

Ben wrote a review in Sep, 2021

Sheil wrote a review in Sep, 2021

An excellent, relaxing holiday. Very well looked after. Good food and entertainment.

Louise wrote a review in Sep, 2021

Sailed with Celebrity many times and on Silhouette twice pre Pandemic. We enjoyed the new Retreat class The lockdown has catapulted Celebrity into near 6 star service category as the training in custo...