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Azamara Pursuit, Mediterranean

Azamara was the most horrible experience we ever had our bathroom didn't work 6 days out of 12 day cruise Customer service from guest relation manager and from Hotel manager to maintenance Manager just useless with bunch of lies the working crew was good but when you need to go to bathroom we had to go to public bathroom on deck above that is unexpectable. We were promised that when we get home to USA the customer service will be able to provide some kind compensation and that was promise from Guest relation Manager that was lie plus their customer service is the worst we ever experience they will lied to you till you will give up. Highly don't recommend Azamara as cruise line their is the reason the company was sold by Royal Caribbean because the ships are our dated need to to be in scrapyard because it's been in service 20+ years and numerous owners. The main company Sycamore Group with business rating big F and that the way they are running Azamara cruises with big F

Felix

Post Date: 09/02/2024

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Customer Reviews

Dora wrote a review in Aug, 2021

Cruises on all 3 Azamara ships are excellent. Ratio of crew to passengers is one of the best. ALL staff speak to you in passing, and the Officers will stop and talk

Jane ridge wrote a review in Feb, 2022

Fantastic

david wrote a review in Mar, 2022

as my original cruise was cancelled could not do lift and shift this was the only cruise i could afford. i flew to rome a few days early did not start well as booked the wrong dates and ended up sleep...

Yvonne wrote a review in Mar, 2022

Love cruising with Azamara and it was good to get back to cruising. The Caribbean was warm and inviting, Azamara looked after us well and we felt safe re Covid, also they don’t charge for lateral flow...