Marella Cruises, Marella Explorer, Northern Europe Review

Marella Explorer, Northern Europe

Went on this ship in October around greece for our honeymoon.
Ensured before booking that latex free gloves would be used as i have a severe latex allergy that's results in anaphylaxis and i carry x2 adrenaline pens. I suffered a severe allergic reaction which resulted in taking both my adrenaline pens. All the cleaners/restaurants used latex free gloves however the maintenance men were going around the ship using the lifts wearing latex gloves which caused the reaction. There is a medical centre onboard the ship however the Doctor was off the ship and i had to wait 3 hours to be seen when he returned and prescribed further adrenaline pens. The experience was very frightening and the staff on board the ship did not understand the severity of what happened, the only apology i received was from the maintenance manager who admitted they had been wearing latex gloves even though they were informed about my allergy and not to wear them. Since returning home i raised a complaint with TUI however they refused to take any responsibility for the negligence and said that they can not confirm latex gloves were used on the ship even though i provided a photo of the maintenance manager holding the box of latex gloves. There is not enough awareness around latex allergies but equally this allergy is as important as any other and my case was not taken seriously even though this was avoidable and the outcome could of resulted in death.
I will not be travelling with TUI again, they are not open and honest or reliable and the customer service after travelling is shocking! This was our first cruise and it ruined our experience and our honeymoon as well.