Add a review of your last cruise for a chance to win £100 in Amazon Vouchers*

Sky Princess, Northern Europe

Trying Princess for the first time which will probably be the last. Daily crew appreciation per person with no alternative, 18% service charge on top of already exorbitant prices, an onboard medallion APP that told me I wasn't even on the ship, a dine my way APP that kept telling me an error had occurred (When as the IT manager explained it should have said no bookings available). Additionally, the buffet food was cold (When it should be hot) and the selections were limited. As some other veteran passengers told us "Oh don't go to the buffet, it's terrible" which I would have done if the Dine My Way APP had worked. Even arrived at a main restaurant venue to be told you MUST book a table through the APP, and when I explained it didn't work, the receptionist ARGUED with me and took me to an "AT SEA" screen to show me how to book it, and guess what, IT DIDN'T work there either. She then agreed to provide a table as long as we shared with other guests (Not a problem). All in all, not a pleasant experience and put me off ever booking Princess again.

Bill

Post Date: 02/06/2023

Score

Cruise Overall

Ship Overall

Dining

Service Onboard

Accommodation

Public Rooms

Boarding & Disembarking

Excursions

Value for Money

Review Images

Customer Reviews

LINDA wrote a review in Aug, 2021

We handed over the keys to our car right outside the terminal of the Regal Princes, so it was easy to get to the ship. Boarding was easy considering the Covid testing etc, but our luggage was right ou...

Peter wrote a review in Sep, 2021

Went on a 3 night Seacation 3rd to 6th September. Thought we'd give Princess a try after hearing many recommendations. Not sailed with them before but this was our 12th cruise. The Medallionclass app ...

Gary wrote a review in Sep, 2021

We had an excellent first time Princess cruise experience and would definitely cruise with Princess in the future. One particular thing stood out was the service and friendliness of the crew on board,...

Karen wrote a review in Sep, 2021

We cruised on a 4 night UK cruise from Southampton to Belfast. The Regal Princess is a beautiful ship, the medallion worked really well, we travelled with friends and it was really useful to be able...