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Majestic Princess, Australasia

Cruise disaster , a few days into the cruise the outbreak of Covid19 started and the cruise was cut very short before any facts were established
We had to find our own way home and book flights , which were eventually refunded.
We were given Future cruise credits for the missed days / time on the cruise .
We did book a new cruise which had to be done and taken using the FFC,s within a short timescale
Unfortunately due to a injury we could not proceed with the alternative cruise and have subsequently lost the FFC,s
Therefore a very large loss through no fault of our own , however Princess Cruises don't appear interested .
A poor customer support for Platinum members.

Iain

Post Date: 02/06/2023

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Customer Reviews

LINDA wrote a review in Aug, 2021

We handed over the keys to our car right outside the terminal of the Regal Princes, so it was easy to get to the ship. Boarding was easy considering the Covid testing etc, but our luggage was right ou...

Peter wrote a review in Sep, 2021

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Gary wrote a review in Sep, 2021

We had an excellent first time Princess cruise experience and would definitely cruise with Princess in the future. One particular thing stood out was the service and friendliness of the crew on board,...

Karen wrote a review in Sep, 2021

We cruised on a 4 night UK cruise from Southampton to Belfast. The Regal Princess is a beautiful ship, the medallion worked really well, we travelled with friends and it was really useful to be able...