Westerdam, Far East
3
Some clear evidence of cost cutting. Standard cabins need bathroom refurbishment. Food was good, but trying to get it hot was a challenge. Staff always great but clearly overstretched in the main dining room, which was also poorly organised when we joined the ship which meant queuing for up to 20 minutes to get into dinner even though we had a reservation. Not acceptable that we couldn’t book excursions as they were all fully booked although we had excursion credit which we couldn’t use. They were charging silly money for short shuttle rides into town - sometimes $50 for two for a 10 minute ride (a taxi would be cheaper!).
Main complaint was dining room which they just need to get sorted - poor management. Deterioration sine we were on this ship in 2019.
John
Post Date: 29/03/2023
