Valiant Lady, Mediterranean
2
A truly awful experience, from beginning to end (and beyond, as trying to get Virgin to respond to our complaints took over three months and then they only ever responded to our booking agent).
A lovely-looking ship, but the crew were either under-trained or just didn't care about customer service and enjoyment.
We were celebrating our disabled daughter's 30th birthday and asked that Virgin do something nice for her. They did nothing! Not a cake, drink, notice, nothing.
I cut my leg quite badly on the edge of the (moveable) bed frame, which had a very sharp edge.
My wife was first ignored and then treated shabbily by our server/chef in the Korean restaurant. Our complaint to the restaurant manager and ship customer services got us absolutely nowhere!
One afternoon, when we were onboard and wanted some drinks, we were told that the rear outside bar was closed so we should walk down one flight to [try and] find one that was open! We've never heard or seen anything like it before - or since!
All in all, this was easily our worst cruise experience and we hadn't planned to ever cruise with Virgin again, except that they refused to refund monies to us but instead gave us a future cruise credit.
William paul
Post Date: 18/03/2023
