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Iona, Mediterranean

Having waited for so long for our cruise ( due to covid) my partner and I was ready to celebrate our friends Special 60th Wedding Anniversary. Unfortunately to cut to the point. IONA SHIP WAS VERY DISAPPOINTING. Our friends who are in their 80s and were unable to DOWNLOAD THE MY HOLIDAY APP ALONG WITH MANY MANY MORE SEA TRAVELERS. SO therefore we were in a Queue every single day FOR AROUND 1 TO 2 HOURS SO AS WE COULD BOOK OUR MEALS IN THE RESTAURANT, THEARTES, EXCURSIONS ETC. When we complained to male member staff at the EXCURSIONS DESK WE WERE TOLD WE HAVE TO LEARN TO USE THIS APP FOR FUTURE SAILINGS. TRIED TO EXPLAIN THAT OUR FRIENDS DO NOT HAVE ACCESS BUT NOBODY LISTENED. I PERSONALLY FOUND THAT THIS SHIP HAD TOO MANY PEOPLE ONBOARD AS THE ALL THE ENTERTAINMENT AREAS ESPECIALLY
HAD NOT ENOUGH SEATING FOR THE AMOUNT IN THIS SHIP WHICH HAS NO SOUL TO IT AND THE STAFF WERE OVERWORKED SO THEY HAD NO HEART IN LOOKING AFTER CUSTOMERS. REALLY,REALLY DISAPPOINTED WITH THIS SHIP.

Jacqueline

Post Date: 15/02/2023

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Customer Reviews

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