MSC Virtuosa, Northern Europe
3
First night in dining room was chaotic but things improved as the cruise progressed. Insufficient seating in bars even though ship was only half full.
Time taken between ordering a drink and receiving it could be up to 15 minutes.
Generally, communication was poor with many supposedly important announcements not broadcast in cabins. For example, we were unable to dock in Visby but the reason was never communicated to us and even when we asked an officer what was going on the explanation was vague. We were due to dock at 9am but by that time a decision was made to spend the day at sea instead. Reasons were never explained but we ended up missing a port without adequate explanation or compensation. I may sail with MSC again but after this trip they would not be my cruise company of choice.
Ian
Post Date: 24/10/2022
