Add a review of your last cruise for a chance to win £100 in Amazon Vouchers*

Emerald Princess, UK and Ireland

Very disappointed as food throughout the 12 night cruise was cold whether in the buffet, main restaurants or room service. No improvements despite mentioning to chefs, Maitra'D and even the Captain!

Waiters tried their best to help.

Room stewards were excellent. Missed having a sofa in the cabin, with only a chair at the dressing table.

Not keen on Medallion App: names displayed outside cabin which we were not happy about, didn't happen with key cards. Touch screens outside room slow to work for Do No Disturb or Room Available for Cleaning. Waiters often resorted to open and paper for drinks orders or passed to another waiter which meant long wait for your drink. Often finished the meal before getting the beverage.

Despite having done over 20 cruises with various companies and ships we may never cruise again because of the sustained poor food experience.

Zoe

Post Date: 01/09/2022

Score

Cruise Overall

Ship Overall

Dining

Service Onboard

Accommodation

Public Rooms

Boarding & Disembarking

Excursions

Value for Money

Customer Reviews

LINDA wrote a review in Aug, 2021

We handed over the keys to our car right outside the terminal of the Regal Princes, so it was easy to get to the ship. Boarding was easy considering the Covid testing etc, but our luggage was right ou...

Peter wrote a review in Sep, 2021

Went on a 3 night Seacation 3rd to 6th September. Thought we'd give Princess a try after hearing many recommendations. Not sailed with them before but this was our 12th cruise. The Medallionclass app ...

Gary wrote a review in Sep, 2021

We had an excellent first time Princess cruise experience and would definitely cruise with Princess in the future. One particular thing stood out was the service and friendliness of the crew on board,...

Karen wrote a review in Sep, 2021

We cruised on a 4 night UK cruise from Southampton to Belfast. The Regal Princess is a beautiful ship, the medallion worked really well, we travelled with friends and it was really useful to be able...