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Nieuw Amsterdam, Caribbean

3

There wasn't enough food options in terms of places to eat and variety of food. In the main dining room, I found hair in my food and my orders kept getting messed up (Steak not cooked to request, sides wrong). One night I waited 45mins for a pizza, was presented with a pizza I didn't order only to be told that they mistakenly gave my pizza away and asked if I wanted to wait on another one. Room service was horrible! One night we ordered food at 11pm and it didn't arrive until 3am. The staff wasn't friendly at all. Nobody ever greeted us. That's just some of the issues. Needless to say I was unimpressed and will not be travelling Holland America Line again.

Simone
Post Date: 04/08/2022
Score
Cruise Overall
3
Ship Overall
2
Dining
2
Service Onboard
2
Accommodation
3
Public Rooms
3
Boarding & Disembarking
2
Excursions
1
Value for Money
1
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Customer Reviews
Dorothy wrote a review in Aug, 2021
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Theo wrote a review in Mar, 2022
Great service and the food is decent quality. In my opinion the ship needs some modernising.
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Neil wrote a review in Mar, 2022
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Dorothy wrote a review in May, 2022
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