Sirena, Northern Europe
4
Oceania is a customer focussed company, the paperwork we received before our cruise was very clear as to what we needed to do, embarking was easy especially with our preprinted proofs of vaccination, Spanish health form and negative Covid test. Our main gripe (which is very unusual for Oceania) was in the Grand Dining Room. My wife and I prefer the buffet, however on our 14 night cruise we visited the Grand Dining room four times, only once did we get the meal that we ordered, one of us was always waiting for something missing or for a change due to the wrong meal. The issue seemed to be the use of electronic devices to communicate with the kitchen and a combination of a lack of staff with a lack of suitably experienced staff. We are back on Sirena in September and really are looking forward to an improvement. This was our 20th cruise with Oceania and have never experienced dissatisfaction as this before.
Howard
Post Date: 03/07/2022
